Your items have shipped.

In just a few simple steps, you can set up, activate, and transfer your information to your new iPhone — right from your home.

Here’s how ›

iPhone models now activate with eSIM, and no physical SIM card is required to connect to your carrier.

Learn more about eSIM ›

Get help setting up your device and transferring your data with one-on-one help from our Specialists. Look out for an email from us inviting you to join a free online Personal Setup session.

Learn more about Personal Setup ›

Visit online Order Status to view the most up-to-date status of your order. Some carriers, including the U.S. Postal Service, may not provide tracking information. If you ordered multiple items, you may receive separate shipments with no additional shipping charges. For more information about shipping or returns, please visit online Help.

You can also call Apple Store Customer Service at 800-692-7753, Monday through Friday from 5:00 a.m. to 8:00 p.m. and Saturday and Sunday from 7:00 a.m. to 4:00 p.m. Pacific time. Please have your order number available.

If a signature is required for an item on your order, the carrier will make three delivery attempts before returning it to Apple. Visit Delivery Options for more information.

Shipments being delivered by FedEx Express or FedEx Ground may be eligible to be held at a nearby location. Once your tracking information has been uploaded to FedEx, you can then utilize the customize delivery feature on their tracking page to determine if alternate delivery options are available. If you’d like to make a change to your shipment, simply follow the “hold for local pickup” link above by your tracking number.

You can recycle your old mobile phone for free with Apple Trade In.

For questions about your rate plan, please contact your carrier. For questions about your iPhone order or hardware, visit Apple Support.