FREQUENTLY ASKED QUESTIONS
Yes, the product you receive will be the same as shown in the picture. We ensure that all product images accurately reflect the items we offer. However, please note that slight variations in color may occur due to lighting conditions or screen display settings. If you believe there is a significant difference, please contact our customer support team for assistance.
You can view your sales receipt by logging into your account on our website. Once logged in, go to the "Order History" or "My Orders" section, where you'll find a list of all your recent purchases. Click on the specific order to view and download your receipt. Additionally, a copy of the receipt is sent to your registered email after every purchase. If you need further assistance, feel free to contact our support team.
To return an item, please follow these steps:
- Log into your account and navigate to the "Order History" or "My Orders" section.
- Select the order containing the item you wish to return and click on "Request a Return."
- Follow the on-screen instructions to complete the return form, including the reason for the return.
- Once your return request is approved, you will receive a return label via email. Print the label and attach it to the package.
- Drop off the package at your nearest shipping location.
Please note that returns must be initiated within our return window, typically [insert return period], and the item must be in its original condition. For further details on our return policy, visit our Returns & Refunds page or contact our customer support team.
We do our best to restock popular items as quickly as possible. If an item is marked as "out of stock," we recommend checking back regularly or signing up for notifications if the option is available on the product page. Once the item is restocked, you will receive an email notification. However, some items may be limited editions or discontinued, and may not be restocked. For more information or specific inquiries about a product, please contact our customer service team.
We offer worldwide shipping to most countries. You can check the availability of shipping to your location during the checkout process. Simply enter your shipping address, and we’ll display the available shipping options for your region. Please note that some countries may have restrictions, and certain remote areas may incur additional shipping fees or extended delivery times. For a full list of countries we ship to and further details, you can visit our Shipping Information page or reach out to our customer support team.
