After Sales

Warranty Period

For vape pod system:

The warranty period is 365 days from the date of purchase shown on your invoice, or from the date of production if no invoice is available for reference.

For vape pod cartridges and disposable vape:

The warranty period is 180 days from the date of purchase shown on your invoice, or from the date of production if no invoice is available for reference.

Disclaimer

Artificial damage and problems caused by misuse are not covered by the warranty.

Any hardware cracking or modification is at your own risk and will void the warranty.

After-sales Service

• Please visit our TECH FAQ page for self-service to solve your problem quickly.
• If your problem is not listed in the TECH FAQ or is not resolved after following the TECH FAQ guidance, you have two choices to settle the problem:
  1. Please go to the shop where you bought it for a quick solution.
  2. Please send an email to [email protected] to seek help from the AIRTEKVAPE after-sales service team with the following information:
  3. Copy of purchase proof or receipt, which must include the purchase date.
  4. Photos of the Serial Number and the Security Code.
  5. Videos or photos clearly showing the problem with your device.